"വിക്കിപീഡിയ:Volunteer response team" എന്ന താളിന്റെ പതിപ്പുകൾ തമ്മിലുള്ള വ്യത്യാസം

(ചെ.) update shortcuts, rephrase lede - still more to be done
update text for new location. still need to streamline some of this text.
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The '''Volunteer Response Team''' is a group of volunteers who answer most e-mail sent to Wikipedia and the [[Wikimedia Foundation]]. The team uses [[OTRS|Open-source Ticket Request System]] ("OTRS") software to organize and process the e-mail that it receives.
 
The OTRS software provides an organized way for multiple people to categorize and respond to third party e-mails, andso the team can be conceivedinterpreted as a kind of Wikimedia-wide customer service e-mail team. Volunteers (also called "respondents", "agents" or "OTRS team members") must have an exceptionally good track record on Wikimedia projects, and may be required to provide personal identification to the [[Wikimedia Foundation]].
 
There are several different OTRS e-mail addresses which reach the volunteer team. If you have been advised to "contact OTRS" and were sent here, please read [[Wikipedia:Contact us]] for further advice, including suggestions for which e-mail address to write to for particular problems as well as other possible ways to resolve the issue.
 
== OTRSTeam activities ==
The emails received by the OTRS teamvolunteers cover an extremely wide range – copyright compliance and copyright permissions for donated media, liaison for article and [[WP:BLP|BLP]] issues, blatant vandalism, compliments and feedback, information requests, legal matters, and a wide range of miscellaneous email and [[spam email|spam]].
 
Most requests relating to usual editorial matters will be referred to normal on-wiki processes. More active assistance may relate to defamation and privacy issues, and handling of requests from the subjects of articles. OTRSThe volunteer response team also acts as a point of contact for third parties unfamiliar with Wikipedia's editing process, who wish to notify Wikipedia about an article concern, mistake or correction.
 
==Users, tickets and queues==
: ''See [[meta:OTRS]] for the main OTRS page, and a full list of queues and publicly listed volunteers''
 
;Tickets and queues
Incoming email requests in Wikimedia's OTRS system are known as ''"tickets"'' and identified by a ''"ticket number"''. Emails are categorized on arrival by language and type of content to allow for improved service.
 
OTRS teamTeam members are given access to designated categories of email (known as ''"queues"'') at the determination of the OTRS administrators. There are four main sets of OTRS queues which directly relate to the English Wikipedia:
 
*''info-en'', which handles general information inquiries sent in the English language, including most copyright issues (hence, these queries do not always relate to the English Wikipedia, as this is a 'general English language queue'.)
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*''Legal'', which handles e-mails generally from qualified legal practitioners, or mail which otherwise needs a legal-oriented response (rather than a policy- and morality-oriented one, which are more frequently handled by the Quality queue).
 
;Membership of OTRSthe volunteer response team
OTRSTeam membership is under the direct supervision of the OTRS administrators (themselves designated by the Wikimedia Foundation's Volunteer Coordinator), to individuals across all projects sufficiently trusted by them to give courteous and knowledgeable replies. OTRSThe volunteer team's work frequently involves being willing to work on difficult, sensitive, and at times hostile messages sent to Wikimedia, being sensitive to the needs of outsiders and having exemplary discretion. New volunteers are welcome at [[meta:OTRS/volunteering]]; after a sufficient period of time, the OTRS administrators will process an application and decide on whether to accept or decline the nomination at their discretion, taking into account all factors.
 
UsersTeam with access to the OTRS systemmembers are '''not''' required to publicly identify their membershipthemselves. However, if a user who does not publicly identify themselves on their userpage as being ana volunteer response OTRSteam respondentmember, makes an edit or log action referencing an OTRS ticket, please feel free to contact them to check their membership and/or confirm the ticket citation is valid. If you have any doubts about a users' membership in such situations, please feel free to contact one of the OTRS administrators listed below via e-mail to confirm it, providing a link to the action which referenced the OTRS ticket in the summary.
 
;List of OTRS administrators
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:[[User:Bastique|Bastique]] · [[User:Daniel|Daniel]] · [[user:Guillom|Guillom]] · [[User:Jredmond|Jredmond]] · [[User:Mindspillage|Mindspillage]] · [[User:Mwpnl|Mwpnl]]
 
== OTRSTeam agentsmembers on the English Wikipedia ==
 
OTRSTeam respondentsmembers deal with private information, and the OTRSWikimedia guidelinesFoundation's givenprivacy to them by the Wikimedia Foundationpolicy specifically prohibitprohibits release of that information without explicit permission from the original provider of that information. Therefore, when inquiring about a specific OTRS ticket, they may only be able to provide vague information (or no information) in order to protect the privacy of the individual submitting the request.
 
OTRSTeam respondentsmembers must abide by the policies and guidelines of the individual wikis when carrying out tasks on those wikis related to requests received via the OTRS system. Most OTRSteam actions on the English Wikipedia will be enacted under the [[Wikipedia:Copyrights]] and [[Wikipedia:Biographies of living persons]] policies, and will have protection from immediate reversion because of this.<!--
 
Any OTRS action on the English Wikipedia must come with an associated OTRS ticket identification number (eg: ''"[[WP:Otrs|OTRS]] #2009081110073031"'') or link to the ticket (eg. ''"[[otrs:3496242]]"''). As much information as can be given about the reason for the action, should be given. If you disagree with an OTRS action and there is no information given as to why that action was taken, please make a direct request to the editor to provide any information (see [[#Dispute resolution|"Dispute resolution"]] below), and give them enough time for them to determine a response. Due to privacy guidelines, they may need to seek permission to divulge information about the action or else discuss what information can be divulged with other OTRS respondents and/or the OTRS administrators.-->
 
==Dispute resolution==
;Disagreeing with ana OTRSteam-related edit
If you disagree with an edit whose summary or log referenced an OTRS ticket, the OTRSvolunteer team strongly recommends that you contact the editor responsible prior to reverting, as the editor may be in possession of confidential information that should not be published on a public site such as Wikipedia. Doing this initiates the OTRS review procedures, which are (in order) as follows:
#Contact the editor who made their change, preferably by e-mail. Private correspondence provides slightly more latitude for the OTRSteam editormember to discuss privacy-related issues in confidence (which they otherwise be unable to present for the wider public on-wiki), or on their user talk page.
#If you disagree with the resulting view, it is encouraged that you open a [[WP:RFC|requests for comment]] on the issue. All Wikipedia edits must be supported by [[WP:CON|consensus]]; if a consensus exists after a reasonable time period at the RfC to undo the edits made in response to the OTRS ticket, then such edits should naturally be undone. Please note that the material should not be restored until <u>''after''</u> a consensus to support exists at the requests for comment, and that in certain cases full details will not be able to be posted on-wiki. The definition of "reasonable time period" should be more conservative than what would otherwise be expected for such proceedings, and in particular should allow sufficient time for the original OTRS respondentvolunteer(s) in question to provide a statement.
#Ultimately, all English Wikipedia-based actions of OTRSteam volunteers, just like those of all editors, are open to the scrutiny of the [[Wikipedia:Arbitration Committee|Arbitration Committee]] in its role as the final stage of [[Wikipedia:Dispute resolution|dispute resolution]] on the English Wikipedia and as the body responsible for handling non-public information and privacy related issues on that wiki. If a request for comment is unable to fully resolve the dispute, and the reason for the action includes non-public information, then the Committee should be asked to look at the non-public aspects, before a final decision is made.
;Disagreeing with a user's OTRSteam membership
OTRSThe volunteer response team is a cross-wiki volunteer systemeffort, and acts as a resource for all Wikimedia projects. As such, membership in the OTRSvolunteer response team is not under the jurisdiction of any one particular Wikimedia wiki, its community, or its Arbitration Committee, but is purely determined by the OTRS administrators. OTRS teamTeam members are accountable to the OTRS administrators for their actions when using the system. Because the system handles such a wide variety of e-mails, being sanctioned on one Wikimedia wiki does not automatically prejudiceterminate users' membershipaccess onto the OTRS system; however, OTRS administrators will look at the underlying reasons for any sanctions to see whether the actions that led to them are incompatible with what is required from a respondent, and come to a consensus decision from that analysis. If you wish to bring any such issue or sanction to the attention of the OTRS administrators, please e-mail one of the administrators listed above. If you have concerns about a pending OTRSvolunteer nomination currently listed at [[meta:OTRS/volunteering]], please leave a comment in the relevant section highlighting the reasons for your concern or speak to an OTRS admin.
 
==See also==
"https://ml.wikipedia.org/wiki/വിക്കിപീഡിയ:Volunteer_response_team" എന്ന താളിൽനിന്ന് ശേഖരിച്ചത്