"വിക്കിപീഡിയ:Volunteer response team" എന്ന താളിന്റെ പതിപ്പുകൾ തമ്മിലുള്ള വ്യത്യാസം
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→OTRS activities: tweak |
(ചെ.) →Users, tickets and queues: +"email" |
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വരി 19:
;Tickets and queues
Incoming email requests in Wikimedia's OTRS system are known as ''"tickets"'' and identified by a ''"ticket number"''. Emails are categorized on arrival by language and type of content to allow for improved service.
OTRS team members are given access to designated categories of email (known as ''"queues"'') at the determination of the OTRS administrators. There are four main sets of OTRS queues which directly relate to the English Wikipedia:
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