"വിക്കിപീഡിയ:Volunteer response team" എന്ന താളിന്റെ പതിപ്പുകൾ തമ്മിലുള്ള വ്യത്യാസം
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Move "dispute resolution" to end and "contact us" to intro. Despite "disputes" being some users' top priority, this is a general page on OTRS; it needs to say what OTRS is before discussing the narrower topic of disputed actions. |
(ചെ.) tqweak - avoid redundancy |
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വരി 10:
OTRS provides an organized way for multiple people to categorize and respond to third party e-mails, and can be conceived as a kind of Wikimedia-wide customer service e-mail team. Volunteers (also called "respondents", "agents" or "OTRS team members") must have an exceptionally good track record on Wikimedia projects, and may be required to provide personal identification to the [[Wikimedia Foundation]].
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==Users, tickets and queues==
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